•
Gift Wrap
• Stroller Rentals
• Wheelchair Loans
• Free Auto Aid and Assistance
• Pen Centre Retail Employment Opportunities
• Mall Walk Program
• Tourism Information
• Accessibility
• Family Needs
• Security
|
|
|
| Gift
Wrap |
| •
|
Our gift-wrapping
specialists will turn paper, ribbons and bows into a work of art
at prices ranging from $3 to $10.50. |
|
| Stroller
Rentals |
| •
|
To help make
your shopping experience more pleasant rent a stroller for the
children for just $3.00. For every rental we donate 50 cents to
Tender Wishes. There is a 42” maximum height restriction
in effect. |
|
| Wheelchair
Loans |
| •
|
For our customer’s
convenience, we offer free wheelchairs loans |
|
| Free
Auto Aid and Assistance |
| •
|
We will gladly
offer you free car boosting assistance, help you find your car
or help change a flat tire. |
|
| Pen
Centre Retail Employment Opportunities |
| •
|
Check out Pen
Centre employment opportunities |
|
| Mall
Walk Program |
| •
|
Join the Pen
Centre Mall Walking Club and receive free gifts, a logbook to track
your distance walked, a savings card and attend our annual free
breakfast meeting. |
|
| Tourism
Information |
| •
|
We provide an
official tourism information rack at Customer Service containing
brochures and literature about Niagara’s premiere tourism
destinations. |
|
| Accessibility |
| • |
The Pen Centre is fully accessible
for customers using wheelchairs or walkers including washrooms
located behind the Food Court |
| •
|
Call us ahead
if you need assistance to and from your car or means of transportation |
| • |
The Pen Centre provides numerous
reserved handicapped parking spots close to all mall entrances. |
| • |
We provide complimentary
wheelchair loans at our Customer Service Centre |
|
| Family
Needs |
| • |
The Pen Centre
has a special interest in assisting families with their special
needs. Family change rooms are located behind the Food Court |
| • |
Beside the family change
room is the Mother’s Nursing Room, a comfortable, peaceful
environment removed from the hustle and bustle of the busy mall.
Enjoy a beautiful wall mural, completed by Lincoln artist, Brian
Romagnoli. |
| • |
For your convenience, the
Pen Centre provides family washrooms, and bottle warming facilities. |
|
Security
To
contact Pen Centre Security
Security Office:
905- 704-4167
24-hour Emergency Hotline: 905-641-1198
or by email: mreid@20vic.com
|
The
Pen Centre provides a safe and enjoyable shopping environment.
We maintain a fulltime Security Department, 24 hours a day, 365
days a year. Uniformed, licensed and radio equipped officers
are there for your assistance and can be contacted through Customer
Service in the New Bay Court. All services provided are free
of charge including |
| • |
Locating lost
vehicles |
| • |
Providing first aid for
sudden illnesses or injuries including the administration of first
aid, CPR and automated external defibrillator |
| • |
Locating lost children |
| •
|
Operating a lost and found
department for property found at the Pen Centre |
| • |
Ensuring our customer’s
safety |
| • |
Providing battery boosts |
| • |
Assistance in locating lost
vehicles |
| • |
Monitoring the closed-circuit
security camera system which observes the interior and exterior
of the mall |
|
Mall
Rules and Regulations:
In order to provide for an enjoyable, safe environment for all,
the security department enforces the following mall rules and regulations: |
| 1. |
No smoking within
the mall. |
| 2. |
No Loitering (which includes
sitting in the Food Court/cinemas for extended periods of time
with no food or drink or movie tickets) |
| 3. |
Any behaviour which may interfere
with the enjoyment of the facilities for other patrons and tenants
(i.e.: running, horseplay, fighting, using profanities, skateboarding,
rollerblading, or unsafe bicycle operation) |
| 4. |
Distribution of flyers or
other literature, or solicitation of products or services without
written permission of Mall Management |
| 5. |
Congregating in large groups
so as to interfere with mall traffic |
| 6. |
Using mall property such
as tables, chairs, trash containers, etc. for other than their
intended use |
| 7. |
Playing of radios or other
audio devices without prior authorization from Mall Management |
| 8. |
Wearing of gang colours or
paraphernalia; including bandanas, and wearing of inappropriate
clothing or slogans |
| 9. |
Taking of photographs or
videotaping without permission from Mall Management |
| 10. |
Being in restricted areas
of the mall (i.e.: back corridors) without prior permission from
Mall Management |
| 11. |
Leaving vehicles overnight
without permission of Management or Security |
| 12. |
Any act that violates Municipal,
Provincial, or Federal Laws |
|
