Pen Centre Renovation 2011 Info

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How to purchase Pen Centre Gift Cards
Pen Centre Gift Cards are available from our Customer Service Centre, located inside the main entrance between the Bay and Sears, or on-line via our secure "gift card selling" website. Gift Cards are the perfect way to give that special someone the gift they want. You will be giving them the choice of shopping at over 180 stores and services. We offer complimentary Gift Card holder packaging with every card purchased. For something extra special, you may purchase a Gift Card Box for only $2.00 or a Gift Card Purse for only $1.00 at our Customer Service Centre. Pen Centre Gift Cards are not re-loadable or refundable.

You may also purchase Pen Centre Gift Cards on-line using your credit card and our Gift Card order form. There is a $10.00 processing fee per shipment. Delivery time is three business days after processing and approval. Gift Card orders under $150.00 may be sent directly to the recipient, and may include a special message from the sender. Regulations state that all orders over $150.00 must be shipped to the purchaser.

For Corporate Gift Card Orders under $2,999.00, please use the on-line order form. For orders over $2,999.00 please see the “Corporate Gift Card Orders” section.

Ordering Gift Cards On-Line

To order Pen Centre Gift Cards:
Click on the Pen Centre Gift Card Order Form below
Complete the order form in full, being sure to include a valid e-mail address
You will be notified by e-mail when your order has been approved, and also when your order has been shipped.
Click here to go to the Pen Centre Gift Card Order Form

Corporate Gift Card Orders
Pen Centre Gift Cards make excellent gifts for business leaders looking for results. They offer the perfect solution to employee bonuses, sales and performance award incentives, as well as corporate gifts. We will be happy to accept your corporate credit card, or with pre-approval, your company cheque. For more information on the benefits of Pen Centre’s Corporate Gift Card program, please contact the Customer Service Centre at 905.687.6622. To access the Pen Centre Corporate Gift Card Order Form, please click on the link below, print and complete the form and fax it to 905.682.5900.

Lost, Stolen or Damaged Gift Cards
If a Gift Card is lost, stolen or damaged, the Cardholder may request a replacement card if the cardholder presents the original receipt for the purchase of the Gift Card or the damaged Gift Card in the case of a damaged Gift Card. Any replacement Gift Card will be issued and activated in the amount of the available balance of the Gift Card Account at the time when the replacement card is issued. No fee will be charged for this.

Gift Card Account Balance Inquiries
The balance of the Gift Card account is available by telephone and through the Internet. Account balances will also be transmitted to participating Pen Centre merchants for presentation on transaction receipts.

Cardholder Agreement
At the time of sale, the Gift Card will be accompanied by a cardholder agreement which sets forth the terms and conditions governing the use of the Gift Card.

Acceptance Procedure for Gift Cards
Pen Centre Gift Cards may be used for payment of goods and services and will not be refundable, in whole or in part, for cash.

Valid Through Date
To manage fraud and misuse, the Pen Centre Gift Cards will become unusable after a date (the Valid Through date) that is encoded in the Gift Card. The Valid Through date is no less than 18 months and no longer than 36 months after the date when the Gift Card was issued and activated. After the Valid Through date, the cardholder may present and exchange an unusable card for a new Gift Card that will be activated in the amount of the available balance at the time of exchange. No fee will be charged or assessed for the exchange of a Gift Card

Fees and Charges
There will be an account maintenance fee (AMF) of $2.50 per month after the 15-month period following activation of the Gift Card. It will commence on the first day of the 16th month. The AMF will continue each month thereafter until the Gift Card account has a zero balance. The AMF will be automatically deducted from the Gift Card account.

Where are Pen Centre Gift Cards Accepted?
Pen Centre Gift Cards are accepted at all of the Pen Centre stores and services with the exception of those listed below.

CIBC
Charley's Steakery
Cogeco Cable
Continental Currency
Dental Office
Dollarama

Empire Theatres
Mrs. Vanelli’s
Pretzelmaker
Sears – Payment on account & cards under $5.00
Tim Hortons
Wine store at Zehrs
Yogen Fruz